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Midwest Transit - Warranty
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Warranty


In attempts to anticipate any concerns that you may have, we have compiled the most frequently asked warranty questions and have answered them below. If you do not find the answer you are looking for, we have warranty administrators on staff to assist you with whatever inquiries or concerns that you may have. Feel free to call us toll-free at (866) 4-BUS-DOC.

Frequently Asked Warranty Questions

Q - There is a problem with our new bus. How do I get it serviced?

A - Gather up as much information as you have about the problem, give us the last 4 digits of the VIN number of the unit, mileage, and call Midwest Transit Equipment's service department toll-free (866) 4-BUS-DOC, and we will help give the proper direction with your bus.

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Q - What if someone else repairs my bus?

A - Any repair which is in excess of $100 requires prior authorization before any work is started. Such authorization can be secured by contacting Midwest Transit Equipment's service department at (866) 4-BUS-DOC. It is the owner's responsibility to inform the repair center of this requirement.

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Q - Who pays the invoice for the repair?

A - Unless prior arrangements are made between the repair center and Midwest Transit Equipment, the end user (owner) is responsible to pay for the invoice. At which time, the owner needs to submit for warranty a copy of the work order for the work done at Midwest Transit Equipment and any defective parts used. Midwest Transit Equipment will at this time submit a warranty claim on your behalf to that specific bus body manufacturer for reimbursement.

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Q - Why am I being invoiced for warranty parts used on my new bus?

A - In most warranty claims filed, the manufacturers of our bus body lines ask for the defective parts to be returned. This invoice is just insurance that the defective part gets returned to Midwest Transit Equipment. At the time the warranty claim is paid by the body manufacturer, your invoice will be credited by Midwest Transit Equipment. All parts must be returned within 30 days of purchase.

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Q - What is the period of coverage?

A - Each unit sold should have included with it (if available) a limited warranty certificate explaining the coverage of that bus or buses. Included are also certificates of warranties for other options your bus might have, such as the wheel chair lift, strobe lamp, air conditioning system, etc. or those not covered by a specific bus manufacturer.

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Q - What must you do to keep the warranty in effect?

A - You must perform reasonable and necessary maintenance upon the unit and use it in accordance with the manufacturer's directions and/or recommendations.

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Q - Can I purchase a service contract?

A - Service contracts may be purchased up to 180 days (6 months) from Delivery to User (DTU) date. IC Corporation will pay for normal towing charges associated with items covered under this warranty for a period of (90) days from the In-Service Date.

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Q - What do I do if the air conditioner is not working?

A - Make a preliminary check of the system to determine the nature of the problem and then call Midwest Transit Equipment. We will then give you the necessary instructions. In most cases, if it is convenient for the end user to do so, the manufacturer of your A/C system (Carrier or Trans/Air) will request you take your bus to their nearest repair service center for warranty repair. Warranty coverage for Carrier and Trans/Air systems are 24 months with unlimited mileage for both.

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Q - What if a part breaks or is found inoperable on my new bus during the warranty period?

A - Call Midwest Transit Equipment's parts department at (800) 808-2412 to order your part(s). Inform the parts department that the part is under warranty, and at that time we will ship out the parts along with a warranty work order form and instructions on how to file a claim.

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