Warranty
In attempts to anticipate any concerns
that you may have, we have compiled the most frequently
asked warranty
questions and have answered them below. If you do not find the answer you are looking for, we have warranty administrators
on staff to assist you with whatever inquiries
or concerns that you may have. Feel free to call
us toll-free at (866) 4-BUS-DOC.
Frequently Asked Warranty Questions
Q - There is a problem with our
new bus. How do I get it serviced?
A - Gather up as much information
as you have about the problem, locate the body number of unit and
mileage and call Midwest Transit Equipment's service department toll-free (866) 4-BUS-DOC, and we will help give the proper direction
with your bus.
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Q - What if
someone else repairs my bus?
A - Any repair which is in excess
of $100 requires prior authorization before any work is
started. Such authorization can be secured by contacting
Midwest Transit Equipment's service department at (866) 4-BUS-DOC. It
is the owner's responsibility to inform the repair
center of this requirement.
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Q - Who pays the invoice for the repair?
A - Unless prior arrangements are
made between the repair center and Midwest Transit Equipment, the end
user (owner) is responsible to pay for the invoice. At which
time, the owner needs to submit for warranty a copy of the
work order for the work done at Midwest Transit Equipment and any defective parts
used. Midwest Transit Equipment will at this time submit a warranty
claim on your behalf to that specific bus body manufacturer
for reimbursement.
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Q - Why am
I being invoiced for warranty parts used on my new
bus?
A - In most warranty claims filed,
the manufacturers of our bus body lines ask for the defective
parts to be returned. This invoice is just insurance that
the defective part gets returned to Midwest Transit Equipment.
At the time the warranty claim is paid by the body manufacturer,
your invoice will be credited by Midwest Transit Equipment. All parts
must be returned within 30 days of purchase.
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Q - What is
the period of coverage?
A - Each unit sold should have
included with it (if available) a limited warranty certificate
explaining the coverage of that bus or buses. Included are
also certificates of warranties for other options your bus might
have, such as the wheel chair lift, strobe lamp, air conditioning
system, etc. or those not covered by a specific bus manufacturer.
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Q - What must
you do to keep the warranty in effect?
A - You must perform reasonable
and necessary maintenance upon the unit and use it in accordance
with the manufacturer's directions and/or recommendations.
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Q - Can I purchase
a service contract?
A - Service contracts may be purchased
up to 180 days (6 months) from Delivery to User (DTU) date.
IC Corporation will pay for normal towing charges associated
with items covered under this warranty for a period of (90)
days from the In-Service Date.
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Q - What do I do if the air conditioner
is not working?
A - Make a preliminary check of
the system to determine the nature of the problem and then call Midwest Transit Equipment. We will then
give you the necessary instructions. In most cases, if it is convenient for the end user to do so, the manufacturer of your
A/C system (Carrier or Trans/Air) will request you take your
bus to their nearest repair service center for warranty repair. Warranty
coverage for Carrier and Trans/Air systems are 24 months with
unlimited mileage for both.
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Q - What if
a part breaks or is found inoperable on my new bus
during the warranty period?
A - Call Midwest Transit Equipment's parts
department at (800) 808-2412 to order your part(s). Inform
the parts department that the part is under warranty, and at
that time we will ship out the parts along with a warranty work order form and instructions on how to file
a claim.
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